Refund & Cancellation Policy

1. Policy Overview

At Securamus, we want you to be completely satisfied with our service. This Refund & Cancellation Policy explains your rights regarding subscription cancellations, refunds, and billing disputes for our Pro plan and other paid services.

This policy is operated by Itenomic Dynamics Pvt Ltd and applies to all Securamus subscription services and in-app purchases.

2. Subscription Plans and Billing

2.1 Available Plans

• Free Plan: No cost, limited features, no billing
• Pro Plan: ₹-- per month, recurring monthly billing
• Enterprise Plans: Custom pricing, annual billing available

2.2 Billing Cycle

Pro plan subscriptions are billed monthly in advance. Your billing cycle begins on the date you first subscribe and renews automatically on the same date each month unless cancelled.

2.3 Payment Methods

We accept payments through:

• Credit and debit cards
• Digital wallets (Google Pay, Apple Pay)
• Bank transfers (for enterprise plans)
• Other payment methods as available in your region

3. Subscription Cancellation

3.1 How to Cancel

You can cancel your Pro subscription at any time through:

• In-App: Go to Settings > Subscription > Cancel Subscription
• Email: Send a cancellation request to billing@securamus.com
• Support: Contact our support team at support@securamus.com

3.2 Cancellation Process

1. Request Received: We process cancellation requests within 24 hours
2. Confirmation: You'll receive email confirmation of your cancellation
3. Service Access: You retain Pro features until the end of your current billing period
4. Downgrade: Your account automatically downgrades to Free plan after the paid period ends

3.3 No Cancellation Fees

Securamus never charges cancellation fees. You can cancel your subscription at any time without additional cost.

4. Refund Policy

4.1 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for new Pro plan subscribers:

• Eligibility: First-time Pro subscribers only
• Time Limit: Request must be made within 7 days of initial subscription
• Full Refund: 100% refund of subscription fee
• Processing Time: 5-7 business days to original payment method

4.2 Service Disruption Refunds

If our service experiences significant disruption:

• Criteria: Service unavailable for more than 24 consecutive hours
• Automatic Credit: We'll automatically credit your account
• Prorated Amount: Credit based on the duration of the disruption
• Notification: You'll be notified via email about any credits applied

4.3 Non-Refundable Situations

Refunds are NOT available in the following cases:

• Cancellation after the 7-day guarantee period
• Partial month usage (you receive service through the end of the billing period)
• Account suspension due to Terms of Service violations
• Change of mind after using the service beyond the guarantee period
• Technical issues on your device or network

5. Refund Request Process

5.1 How to Request a Refund

1. Contact Us: Email billing@securamus.com with your refund request
2. Provide Information: Include your account email, subscription date, and reason for refund
3. Verification: We'll verify your eligibility within 2 business days
4. Processing: Approved refunds are processed within 5-7 business days
5. Confirmation: You'll receive email confirmation when the refund is processed

5.2 Refund Processing Time

• Credit Cards: 5-7 business days
• Debit Cards: 7-10 business days
• Digital Wallets: 3-5 business days
• Bank Transfers: 7-14 business days

Note: Processing times may vary depending on your bank or payment provider.

6. Contact Information for Billing Issues

For all billing, refund, and cancellation inquiries: